Help Centre

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I have not received my key	Delivery Policy
My key was refused	Refund and Returns Policy
I do not know how to redeem it	How to Activate a Game Key
I want to cancel an order	Refund and Returns Policy
I have a general question	FAQ
None of the above	Create a Ticket

The three things worth knowing

Your key is always in your account. Under My account → Orders, whatever happened to the email.

The activation region is on the product page. Check it against your platform account before buying — it is what decides whether a key redeems.

A key verified as faulty gets replaced or refunded. Send the error message and the order number.

Still stuck?

Email support@instant-key.com or call +1 917-947-0294, or open a ticket. Our support team is available Mon – Sun / 9:00 AM – 8:00 PM, and key problems are handled first.