Refund and Returns Policy

Last updated: November 8, 2026

1. Why digital keys are different

We sell activation keys, not physical goods. There is nothing to send back. Once a key has been revealed and redeemed, the product has been consumed in full: that is why the conditions below distinguish a key that does not work from a key that works but is no longer wanted.

2. Right of withdrawal

Consumers in the European Union normally have a fourteen day right of withdrawal on distance purchases. It does not apply to a key that has been supplied, for the reason set out in section 1: the product is digital content, delivered as soon as your payment is confirmed.

At checkout you tick a dedicated box, separate from your acceptance of our Terms of Service, by which you ask for your key to be supplied immediately and acknowledge that you lose your right of withdrawal once it has been supplied. Article L221-28 1° of the French Consumer Code requires that express request and that acknowledgement, so your confirmation is recorded with your order together with the date and time you gave it, and an order cannot be placed without it.

None of this touches your legal guarantee of conformity. If the key you receive does not work, sections 3 to 5 below apply and you are entitled to a working replacement or your money back.

3. When we refund

Because our products are digital and delivered instantly, refunds are subject to verification. A refund may be issued where:

  • a key is verified by us as unusable and our support team is unable to resolve the issue;
  • a key was not delivered to you after your payment was confirmed;
  • we cancel your order ourselves, for example because of a pricing error or because the product is no longer available from our supplier.

Where a key is faulty, we will offer you a working replacement or a refund. The choice is yours.

4. When we do not refund

No refund is granted for a key that has been successfully activated and is functioning. In addition, we cannot refund:

  • a game bought by mistake and then redeemed;
  • a key redeemed on an account registered in a region other than the one that applies to the key delivered to you;
  • a key you shared, resold, or entered on someone else’s account;
  • a game removed from a subscription catalogue by its publisher after your purchase;
  • a platform account suspended or closed for reasons unrelated to us;
  • a purchase made with a payment method you were not authorised to use.

5. Reporting a key that does not work

Do not retry a rejected key repeatedly: some platforms temporarily block the redeem screen after several failed attempts. Instead, contact us at support@buygamecodes.com with:

  • your order number;
  • the exact error message shown by Steam, Xbox or PlayStation: a screenshot is ideal;
  • the platform and the account region you tried to redeem on.

We verify the key on our side and come back to you. Our support team is available Mon – Sun / 9:00 AM – 8:00 PM, and key problems are handled first.

6. Activation region

The activation region that applies to a key is confirmed to you when the key is delivered, and we will tell you on request before you order. Check it against the country your platform account is registered in before you reveal the key. A key rejected because it was redeemed on an account from a different region is not treated as a faulty key, so please raise any doubt with us before you reveal it: an unrevealed key can still be sorted out.

7. Pre-orders

You may cancel a pre-order for a full refund at any time before the key is sent to you. Once the key has been delivered, the conditions in sections 2 and 3 apply as they do to any other key. If a publisher cancels a game you pre-ordered, we refund you automatically.

8. Subscriptions and gift cards

Subscription keys (PS Plus, Xbox Game Pass) and platform gift cards follow the same rules: refundable where the code is verified as unusable or was never delivered, not refundable once it has been applied to an account. A subscription that has started running cannot be reversed by us: only the platform can do that, under its own rules.

9. How a refund reaches you

Approved refunds are returned to the payment method used for the order. Once we confirm a refund, your bank or payment provider typically takes 5 to 10 business days to show it on your statement. That delay is on their side.

10. If we cannot agree

Contact us first: most cases are settled in a message or two. If you remain dissatisfied, you keep every right your local consumer law gives you, and nothing in this policy takes those rights away.

11. Contact

Email: support@buygamecodes.com
Phone: +1 917-947-0294

DATALEB
10 rue de la Paix
75002 Paris
France