Frequently Asked Questions
Frequently Asked Questions
Orders and delivery
What exactly am I buying?
An activation key — a string of characters that unlocks the game on the platform it was made for. You are not buying a disc, a box or a download link. You redeem the key yourself on Steam, Xbox or PlayStation, and the game then belongs to that account.
How fast will I get my key?
Usually within a few minutes of your order being confirmed. Delivery is automatic. A small number of orders are held for a manual check and can take up to 24 hours — if yours is one of them, we email you rather than leaving you guessing.
Where do I find my key?
In two places: the confirmation email we send you, and your account under My account → Orders. If the email never lands, the key is still waiting in your order history.
My key never arrived. What now?
Check your spam folder first — emails containing a long code end up there more often than you would think. Then check that the address on the order is the one you actually use, and open your order history. If it is still missing after 30 minutes, contact us with your order number and we will re-send it the same day.
Do you ship anything physically?
No. Everything we sell is digital, and there is no shipping cost.
Regions and activation
How do I know which region a key is for?
Every product page shows the activation region for that key. Read it before ordering and check it against the country your platform account is registered in. A key sold for one region will not redeem on an account registered in another, so this is the single most important thing to verify before you buy.
How do I redeem the key?
It depends on the platform, and each product page has the exact steps. In short: on PC you activate through Steam or the title’s own launcher, on Xbox and PlayStation you use the Redeem code screen of the console store or the web account page.
Can I change the region of a key I already bought?
No. A key is issued for a region and that cannot be changed afterwards, by us or by the platform. If you realise before revealing the key that you picked the wrong one, contact us straight away — an unrevealed key can still be sorted out.
Do I need the game installed first?
No. Redeem the key first — the game is then attached to your account, and you download it whenever you like, as many times as you like.
Problems and refunds
My key was refused. What do I do?
Send us the order number and the exact error message the platform showed you — a screenshot is ideal. We check the key on our side, and if it is faulty or already used we replace it or refund you in full, whichever you prefer. We aim to settle these within two business days.
Can I get a refund?
If you have not revealed the key, yes — within 14 days, no reason needed. Once you have revealed it, you hold the whole product, so a change of mind is no longer refundable. A key that does not work is always covered, revealed or not.
Platforms and products
Which platforms do you cover?
PC (Steam and publisher launchers), Xbox, and PlayStation. Each product page states clearly which one the key is for — check it before ordering, because a key is tied to its platform and cannot be swapped afterwards.
What about subscriptions and gift cards?
We sell them alongside games: PS Plus, Xbox Game Pass Ultimate and platform gift cards. They are delivered the same way and redeemed on the same Redeem code screens. A subscription key adds time to your account; a gift card adds balance to your wallet.
How do pre-orders work?
You pay now and receive the key on release day, or shortly before. You can cancel a pre-order for a full refund at any time before the key is sent. If the publisher cancels the game, we refund you automatically.
Are your keys legitimate?
Yes. We are an independent retailer, not affiliated with Valve, Microsoft or Sony, and every key we sell is sourced to be redeemed normally by the buyer who paid for it.
Getting help
How do I reach a human?
Contact us with your order number and a short description of the problem. Most questions are answered within one business day, and key problems are treated first.